Frequently Asked Questions about the MedaCube:

1. Questions about the MedaCube purchase:

The MedaCube is both HSA and FSA eligible. Unfortunately, there is no other standard insurance reimbursement for the MedaCube at this time, despite our best efforts. While we do not currently work with any insurance companies, we encourage you to speak to yours to see if they might be willing to cover or reimburse you for all or part of the cost of the MedaCube. It is considered Durable Medical Equipment (DME) with the Diagnosis Code Z02.9 and CPT/Procedure Code S5185 or T1505 if they require that information. We would be happy to provide any additional information they may request, as well.

For the initial setup, the MedaCube requires an Internet connection. After the initial setup the MedaCube can run without any Internet connection using its internal clock to dispense the medications on time. However, when the MedaCube is not connected to the Internet, there will not be any notifications including about late or missed doses or the pill supply being low and there will be no medication database or system updates. We recommend that the MedaCube remain connected to the Internet at all times or as much as possible.

No! There are no subscription fees for the MedaCube. You own the MedaCube after purchase!

Ground shipping is free with the purchase of the MedaCube. If you need it expedited, please contact our support team to assist! All MedaCubes ship out of our factory in Rochester, NY.

The MedaCube can use either existing WiFi or a cell modem. If the patient has WiFi Internet in their home, it is best to go with that option. If they do not have WiFi in their home, you can order a MedaCube with a cell modem for an extra $30 per month and a one-time $99 activation fee. The MedaCube works the same with either. The WiFi adaptor (included) or cell modem (option) plug into the back of the MedaCube into a USB slot. Both of these options are how the MedaCube communicates to the MedaCube Internet Portal and also how it sends notifications to the caregiver if the patient is late for a dose as well as all the other notifications. Although the MedaCube can function off-line after the initial setup, we recommend that the MedaCube remains connected to the Internet at all times so it can send notifications and update the portal information.

No. If you order a cell modem it will be on our account with the carrier and is separate from any cell service you currently have. You will need to pay $30 per month and a one-time $99 activation fee to have an activated modem sent to you with your MedaCube order.

Your MedaCube will ship out 3 to 5 business days after ordering unless otherwise stated on our website.

The MedaCube has a 30-day money-back, no-questions-asked, satisfaction guarantee. We even pay return shipping!

Yes. The MedaCube has a 90-day included warranty. You can purchase an extended 2-year warranty, which is also renewable. The extended warranty may be purchased at any time but is less expensive if obtained when the MedaCube is purchased! Call our support team or see terms & conditions for details.

If your MedaCube is not functioning properly we have a few options for you. Please contact our support team and we’ll go over the most current repair or replacement options available to you!

The MedaCube can hold up to 16 different medications. In the typical configuration the MedaCube has 8 standard sized bins and 4 large bins for 12 different medications. Two standard sized bins can be substituted for each large bin. The MedaCube can be configured with up to 16 standard sized bins. You can purchase these additional bins from the website.

The number of pills each bin holds depends on the shape and size of the medication. The bins are sized to hold up to a 90-day supply of most medications. The standard bins in the MedaCube hold roughly one-fourth of a cup, which is larger than the standard T-16 amber pill bottle that most medications are dispensed in by pharmacies. The large bins hold roughly three-quarters of a cup, which is larger than the size of a large T-40 amber bottle used by pharmacies.

2. Questions about who should have a MedaCube:

Yes! The MedaCube is an excellent choice for people suffering from dementia or with other cognitive impairments. The MedaCube is designed to be very simple for the patient to use. However, it does require that there is an engaged caregiver to setup and refill the medications. For use with someone who is more cognitively impaired, the caregiver can disable all the buttons on the main “HOME” screen as well as change to a special screensaver with a simple clock (Morning, Afternoon, Evening, Night), with minimal information, to minimize confusion. Since the MedaCube takes a picture of every dose and uploads it to the MedaCube Internet Portal in real-time, the caregiver can check at any time to be reassured that a dose has been taken. Caregivers should feel relieved of worry as long as they do not receive a late dose notification (text or automated phone call). In addition, using the portal, the caregivers can check at any time that their loved one has taken each dose and is getting the right medication, on time, every time.

Yes! The MedaCube is an excellent choice for people with physical disabilities. The MedaCube was specifically designed and tested in human factor studies to be usable by people with movement disorders, such as tremor in Parkinsons disease and in people with limited mobility such as with severe arthritis. When the dose is ready, all that is required by the patient is to touch anywhere on the screen; a big green button is displayed, but touching anywhere on the screen dispenses the dose. Then, the dose is dispensed in a securely attached drawer that is best used by placing the left hand under it and rotating it with the right hand. Some patients with limited movements will place a small dish under the drawer to capture the pills so they can take them one at a time. The MedaCube drawer is NOT removable and thus can never be misplaced or broken. After the pills are taken, then all that needs to be done is to push the drawer back into place. If any of these steps are not completed, the MedaCube will give voice instructions and after a few minutes send a notification to the caregiver. The MedaCube does require that there is an engaged caregiver to setup and refill the medications. The MedaCube takes a picture of each dose and uploads it to the MedaCube Internet Portal in real-time, which the caregiver can view at any time. Using the portal, the caregiver can be certain that their loved one has taken each dose and is getting the right medication, on time, every time.

Yes! The MedaCube is an excellent choice for people with vision or hearing impairment. The MedaCube has a volume adjustment for the speaker that can be made quite loud. Also, when the dose is ready, the screen displays a large green button that flashes every 5 minutes, which is easy to see. For those with more severe impairments, the MedaCube can be programmed to call or text the patient when the dose is ready, which works well for those with vision impairment. For those who are deaf, the dose ready phone call can be to an existing TTY system when the dose has been available for 15 minutes.

Yes, the MedaCube can be safely used by most people taking narcotics. It is a “strong box” that is solidly built with a metal lock that is difficult to break into. It has a tilt sensor tamper alarm that notifies the caregiver right away if the MedaCube is being moved (as long as it is connected to the Internet). The programming has features to eliminate the risk of excessive dispensing or diversion. For example, each dose can be PIN protected – so that only the patient can get the dose. The programming of the medication schedule can also be PIN protected and restricted to authorized caregivers. If the medication is being administered on an as-needed basis, strict time intervals between doses and the total daily amount can be set.

Yes! Many people are their own caregivers with the MedaCube. As long as you are able to accurately load and program the MedaCube with your own medications you can do both. People on multiple medications who are well meaning, but occasionally or frequently forget medication doses, can greatly benefit from using the MedaCube. The ease of bulk loading and programming the medication schedule is often time savings. The perfect dose preparation and the alerts and notifications result in full or nearly full medication regimen adherence for almost all users of the MedaCube.

3. Questions about the setup of the MedaCube:


A little less than 10 pounds.

Yes! Our support line is open 8am-5pm EST Monday through Friday. If you call outside of those times, you will receive a call back on the next business day.

Up to 20 different caregivers can be given access to each MedaCube.

It can be, but for best results and protection of the MedaCube, we recommend that it be plugged into a surge protector.

The MedaCube is designed to resist tampering. It is made of solid materials and has a strong metal lock. It also has a tilt sensor. If someone tries to break into it, the caregiver is notified right away (as long as it is connected to the Internet).

The MedaCube has a backup battery that will deliver medication doses on the programmed schedule for at least one full day. This battery recharges itself when the power to the MedaCube is restored. The MedaCube sends notifications to the caregiver whenever it is using the battery backup and then at regular intervals until the power is restored.

4. Questions about the MedaCube operation:

When a dose is ready, the screen turns into a big green button (pictured below). There is a pleasant chime and a voice alert is given that it’s time to take the medications. If desired, the voice alert can be individually recorded by the caregiver for each dose (for instance, “Mom it’s time to take your morning medicines”). Or the default voice can be used. Then, until the dose is taken, the screen flashes every five minutes, the chime repeats every 10 minutes, and the voice prompt repeats every 15 minutes. If the dose is not taken within one hour (time changeable) a late-dose notification is sent (texted or called) to the caregivers. If the dose is not taken half-way to the next dose time, it is considered missed (see below).

Half-way to the next dose time, the MedaCube will consider a dose not taken as missed. A notification is sent to the authorized caregivers and the prepared dose is moved into the restock container. At a future time, a caregiver can restock these pills back into their appropriate bins. If the patient returns to the MedaCube after a dose has been declared missed, but prior to the next dose, they can obtain the full dose by pressing the “Get Missed Dose” button. The “Get Missed Dose” feature can be locked out by a caregiver if the patient is not competent to use it.

The notifications on the MedaCube are customizable to fit each of the caregivers’ needs. Each caregiver can choose if they would like a call, text, or email for each of the different notification types. These can be changed at any time by using the MedaCube Internet Portal. The notifications include late or missed doses, low pill supply, and a number of others about the function of the MedaCube.

No! The MedaCube will do all the sorting of doses for you! Simply bulk load the medications by pouring them into the presented bin and program in the schedule for the doses.

Loading the MedaCube is straightforward. Using the touch screen on the MedaCube, the caregiver touches the gear icon in the upper left to get to the caregiver menu. Then select add new medication. The MedaCube has a database of almost all medications including brand and generic prescription and over the counter with over 30,000 pill pictures. The caregiver simply enters the first few letters of the medication name and then selects the correct medication by scrolling through the pill pictures or just by using the medication name and milligram size. Then the caregiver opens the loading door, pulls out the presented bin (only one bin is accessible at a time) and pours in the pills. Please be sure not to overfill the bin. Replace the bin into the MedaCube and close the door. Once the medication is loaded, the medication schedule can be easily programmed.

It is straightforward to program the medication regimen. After loading a medication, simply select how many pills are to be given at each time. It is easy to adjust or add additional times. The schedule can be modified through the screen at any time by the caregiver.

Yes, medications can be scheduled to be dispensed “As-Needed” or at scheduled times or both. When scheduling a medication “As-Needed,” the caregiver programs how many pills can be taken at a dose, the minimal time between doses and the maximum number of pills can be taken in a single day of the “As-Needed” medication.

Yes! Please reach out to our support team to enable remote programming on your caregiver account. For security, any changes sent to the MedaCube have to be accepted on the device. This is a simple two button process. Please see the user manual for more information.

The MedaCube has a feature to get a medication dose early. It is the "Get Dose Early" button that is simple to access on the “HOME” screen. For instance, if there is an afternoon dose and the patient is away at work or a program during that time, then after taking their morning dose, they simply push the “Get Dose Early” button to get the next dose early and take it out of the drawer to take with them so they can take it at the appropriate time. (The MedaCube will dispense the total dose, which can be many pills.) Usually, people set a phone or watch alarm to ensure they take this dose on time. In the event, hopefully unlikely, that they miss a dose, it can be restocked by a caregiver at a future time. The “Get Dose Early” feature can be locked out by a caregiver if the patient is not competent to use it.

The "Get Dose Early" feature can also be used to obtain sequential doses if the patient will be away from the MedaCube for several dose times. In this circumstance we recommend taking each dose and placing it in a compartment of a standard pill box that they carry while away from the MedaCube. The “Get Dose Early” feature can be locked out by a caregiver if the patient is not competent to use it.

After 2 days of missed doses, the MedaCube automatically enters an Away mode and stops pill dispensing and reminders. When the patient returns home, all they need to do is touch the screen and the MedaCube will resume its normal operation. The Away mode can also be initiated through the screen or portal.

On the “HOME” screen there is an option “Replacement Pill” designed for this specific situation of dropping or losing a pill. The “Replacement Pill” feature can be locked out by a caregiver if the patient is not competent to use it.

On the “HOME” screen there is a “View Medications” button. This feature can be used to show the medication regimen by the times or by the medications. It shows the pill pictures. The medications taken on that day and the Reminders can also be viewed. Additionally, authorized caregivers can see the medication schedule, the time every dose was dispensed, and pictures of every dose on the MedaCube Internet Portal.

Up to 20 dose times that you can set. The dose times must be separated by at least 30 minutes.

The MedaCube was designed to hold 20 or more pills in each dose, but it depends on the size of the pills. Generally, if the pills for a dose fit into a 30ml cup (similar to the one that comes with common cold medicines) then the MedaCube will be able to dispense it in a single dose.

Yes! The MedaCube tracks the pill supply. By default, when there is a 7-day supply remaining it starts sending a daily email to the caregiver reminding them to refill the medication. The number of days remaining and the way it sends low inventory notifications is fully customizable for each caregiver. For example, a family may designate one person to be responsible for refilling the pills and everyone else can shut off the low inventory notification.

If the medication might be restarted, the caregiver can adjust the schedule to zero at every time. Then the medication will no longer be dispensed. The medication can be left in the MedaCube to be added to the schedule at a future time. If the medication is not going to be restarted, the caregiver can use the delete function on the caregiver menu which removes the medication from the schedule and presents the bin so it can be emptied and cleaned (by simply wiping away any pill dust with a mildly damp cloth - please, do not use cleansers or detergents). The bin is now ready for another medication in the future.

For non-pill forms of medications, you can set up reminders that can be attached to any dose time! Reminders can also be set for any other reason at other times. These reminders can be recorded by caregivers or loved ones right into the MedaCube microphone on the front or can be chosen from a list of pre-recorded options.

Half tablet and liquid filled gel caps should NOT be loaded directly into the MedaCube without first over encapsulating with empty gelatin capsules. Be sure to check with your prescribing physician before using empty gelatin capsules. We have found that many half pills or liquid filled capsules have equivalent whole pill or tablet formulations available. Please check with your health care provider or pharmacist to see if they are available for your medications.

5. The “HOME” screen

6. The MedaCube manual:

It can also be found here: Medacube Manual Download